Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Sign up for a Mayla Media account or demo
• Configure your AI receptionist settings
• Contact us for support or sales inquiries
• Use our website or services

This may include your name, email address, phone number, practice name, and billing information. For healthcare practices, this may also include Protected Health Information (PHI) as defined under HIPAA, governed by our Business Associate Agreement.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve our AI receptionist services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to comments, questions, and requests
• Monitor and analyze trends and usage
• Comply with legal obligations

We do not sell your personal information or use patient data for advertising purposes.

3. HIPAA Compliance

Mayla Media acts as a Business Associate under HIPAA for all healthcare practice clients. We:

• Sign a BAA before processing any PHI
• Implement administrative, physical, and technical safeguards required by HIPAA
• Do not disclose PHI except as permitted under our BAA and applicable law
• Report any breach of unsecured PHI as required

For our full HIPAA compliance documentation, see our HIPAA Compliance page or email hello@maylavoice.com.

4. Data Sharing

We do not share your personal information with third parties except in the following circumstances:

• With your consent
• With service providers who assist in our operations (under appropriate data processing agreements)
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, property, or safety of Mayla Media, our clients, or others
• In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at hello@maylavoice.com. PHI retention is governed by your BAA and applicable law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing activities
• Data portability

To exercise these rights, contact us at hello@maylavoice.com.

8. Cookies

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. You can control cookie settings through your browser. We do not use cookies to track patients or PHI.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Mayla Media
Email: hello@maylavoice.com
Website: maylavoice.com