Last updated: May 2026
By accessing or using the Mayla AI receptionist platform ("Service") provided by Mayla Media LLC ("Mayla Media", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Service.
Mayla Media provides an AI-powered voice receptionist platform designed for dental practices, med spas, and other healthcare-adjacent businesses. The Service includes inbound call answering, appointment booking integration with supported practice management systems, call recording, and a customer dashboard.
We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@maylavoice.com of any unauthorized use of your account.
The Service is provided on a subscription basis. Pricing is described on our Pricing page. By subscribing, you authorize us to charge your payment method on a recurring monthly basis.
The 30-day performance guarantee provides a full refund if Mayla does not book at least one new patient you would have otherwise missed within the first 30 days of live operation. Refund requests must be submitted within 35 days of your go-live date.
You agree not to use the Service to:
For customers who use the Service to process Protected Health Information (PHI) as defined under HIPAA, Mayla Media acts as a Business Associate. We will execute a Business Associate Agreement (BAA) with you before any PHI is processed through the Service.
You are responsible for ensuring your use of the Service complies with all applicable healthcare privacy and security laws, including obtaining any necessary patient consents for AI-assisted call handling in your jurisdiction.
For more information, see our HIPAA Compliance page.
The Service, including all software, content, and technology, is owned by Mayla Media and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, or brand features.
You retain ownership of your practice data, call recordings, and customer information. You grant us a limited license to use this data solely to provide and improve the Service as described in our Privacy Policy.
Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties without prior written consent, except as required by law. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
The Service is an AI-powered tool and may occasionally produce incorrect, incomplete, or unexpected responses. You are responsible for monitoring call handling and maintaining appropriate human oversight of your practice's patient communications.
TO THE FULLEST EXTENT PERMITTED BY LAW, MAYLA MEDIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO MAYLA MEDIA IN THE THREE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless Mayla Media, its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
Either party may terminate these Terms at any time. We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, or engage in any activity that may harm Mayla Media or other users.
Upon termination, your right to use the Service ceases immediately. We will provide you with a 30-day window to export your data before deletion, unless termination is due to a material breach.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms will be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations.
We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance by email or a prominent notice in the Service. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.
If you have questions about these Terms, contact us at:
Mayla Media LLC
Email: hello@maylavoice.com
Website: maylavoice.com