No IT project. No months of onboarding. Mayla is configured by our team, integrated with your practice management system, tested against real call scenarios, and live — in two business days.
⏱ Average setup time: 48 hours · Your time required: ~30 minutesThe Process
Everything is handled by our team. You review, approve, and go live.
Complete a 15-minute intake form — your hours, services, booking preferences, and how you handle new vs. existing patients. Our team builds out your AI voice agent, connects it to your PMS, and runs it through 20+ call scenarios before you ever see it.
Every inbound call answered within 2 rings — during procedures, at lunch, at 10pm Sunday. Mayla books directly into your PMS in real time. No messages, no hold music, no offshore agents. Patients speak to a natural AI voice that knows your practice.
Wake up to new appointments already booked. Review any call recording in your Mayla dashboard. If a patient needs a human, Mayla transfers them with context. You stay in control without staying on call.
Scope of Work
Transparency is part of our product. Here's exactly where Mayla operates and where it hands off to your team.
When Mayla transfers a call, it passes context to your team so the patient doesn't have to repeat themselves. You decide what transfer criteria to set.
Integrations
No middleware, no manual entry. Mayla connects to your scheduling system via API and books in real time.
FAQ
Mayla connects directly to Dentrix, Eaglesoft, Jane App, Open Dental, and Curve Dental via their scheduling APIs. During your 48-hour setup, our team handles the integration and tests it against your real availability before any patient call goes live. No IT staff required on your end.
Yes. During onboarding you provide your practice name, the services you offer, your hours, how you like to handle new vs. existing patients, and any specific scripting preferences. Mayla is configured to match your practice's voice and policies before going live. If you need updates later, they're made in your dashboard and take effect within 24 hours.
Day 1: We collect your practice info via a short intake form (~15 minutes), configure Mayla, and connect to your PMS.
Day 2: We run test calls against real scenarios — new patient booking, reschedule request, after-hours inquiry, emergency routing. You review and approve. Once you sign off, calls go live.
Total time required from you: under 30 minutes.
Your hours, services, location, and booking rules are all set during the intake process. If anything changes — a new provider, updated hours, holiday closures — you update it in your Mayla dashboard and it takes effect immediately. No re-onboarding required.
Mayla detects emergency language in real time and immediately routes the call to your designated emergency contact or on-call line — it does not attempt to handle true emergencies itself. You configure the emergency routing criteria and destination number during setup.
All Mayla plans are month-to-month with no long-term contract. You can cancel at any time — we just ask for 30 days notice so we can help transition your call handling. We also offer a 30-day performance guarantee: if Mayla doesn't book at least one new patient you would have otherwise missed, we refund your first month.
Book a 20-minute demo and we'll show you exactly how Mayla handles patient calls for your practice — live, with your actual call scenarios.